Paws Glorious Paws - Terms and conditions

Terms and conditions (PDF) - opens in new window

Customer Declaration: Dogs will be accepted for grooming after the Owner (or other responsible person) has filled in and signed a Customer Declaration Form.By signing the form you are deemed to have accepted those Terms and Conditions, however; if we groom your dog in the absence of a signed CDF, you are deemed to have accepted the Terms and Conditions set out here, which are subject to change at any time

Matted Dogs: In the event of any dog needing a shave down/clip down which involves a very short blade the owner should be aware that irritation may occur from the shaving process, as matting cuts off the circulation to their skin, including penis & testicles where the skin is more delicate, as well as uncovering nicks, cuts or other potential problems as the pelted coat is tugging at the skin as it is being removed.

The owner agrees that Paws Glorious Paws and/or its staff will not be held liable for any after-grooming effects of matt clipping procedures or problems "uncovered" by clipping off a badly matted, neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, post groom furunculosis, pyoderma - superficial or deep and/or pyotraumatic dermatitis. I advised you when taking the dogs away to watch out for scratching and biting as it would feel like pins and needles as the blood rushes back to the surface of their skin. I also advise that freshly cut nails which can make injury from scratching more likely.

No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2006.A shave-down / coat removal will always incur extra fees, the only exception being a dog brought in by a recognised Rescue Centre Staff member.We photograph and/or video every case of neglect brought into the salon for grooming and we also save a sample of fur. We reserve the right to use these items as we deem appropriate.

Dangerous Dogs: The owner (or other responsible person) agrees to inform Paws Glorious Paws prior to grooming if the dog has bitten or has aggressive tendencies.Paws Glorious Paws reserves the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to the staff or other dogs in the salon. Unless this has been discussed and agreed beforehand we reserve the right to turn your dog away without grooming it - however the full starting price for your groom will still be charged because at that point we cannot fill your appointment.No liability will be accepted by Paws Glorious Paws in injury caused by difficult or aggressive behaviour by your pet.No liability will be accepted by Paws Glorious Paws when any health problem is uncovered or aggravated, by any part of the grooming process. We will endeavour to notify you of anything we notice during the grooming

Normal Condition: It is assumed that you will bring your dog into the salon in Normal Condition. That is; that you groom your dog at home (right down to the skin) regularly between appointments, and that you will present your dog at the salon in an un-matted and dry state. Any condition other than "Normal" will most probably take us longer to deal with and will therefore incur additional charges.

Cancelling your appointment: When you make an appointment with Paws Glorious Paws you are obliged to pay for; it as we will turn away other customers under the assumption that you are coming. I am a busy salon and can generally fill your slot - given 2 working day’s notice. So cancellations with no fee is a minimum 48 hours notice. Should you cancel or no show three times within a period, then we reserve the right to charge a non refundable deposit for any future bookings.

Wee Wee's Please! Please ensure your dog has had an adequate chance to relieve itself before you come to the salon.  If your dog defecates or urinates during the grooming process and requires a second bath, then there will be an appropriate charged.Please bag up your dog's mess and put it in the bin if your dog has an accident outside our home.Unfortunately anal gland expression is deemed to be a "veterinary procedure" and therefore under the Veterinary Surgeons Act we are now prevented from performing this service for you.

Payment: Cash or PayPal.  

Feedback - If you are dissatisfied with any aspect of your pet’s groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next appointment. Please don’t leave negative feedback anywhere without talking to me, and giving me the opportunity to resolve the issue first.We may sometimes take photos of your pet enjoying their groom; these may be used for marketing purposes.Late Collection:  Although I would love to be able to offer doggie day care, we do not have the space to provide this service. If you cannot collect your dog at the agreed time we will charge £5.00 per hour or part thereafter the texted collection time.Once your dog is registered with us it will be eligible for free interim nail appointments.

Finally: If you are unsure which tools and / or products to use to groom your dog with between appointments please ask, and I’ll be happy to help and advise you.